Вакансія Технический специалист по поддержке продаж (Sales technical specialist) в місті Кемерово, Новосибірськ, Новокузнецьк
Код вакансії: 61b8270ea355ac0011d0bb65

Технический специалист по поддержке продаж (Sales technical specialist)

Description:

  • Provide front line technical support to customers and sales staff including problem solving, troubleshooting and application advice for 80% of all front line technical issues.
  • Quickly and accurately determine customer requirements for technical and product information to resolve the issue
  • Correctly specify appropriate products to be used for specific applications (vehicles, machinery and equipment), including the specification of equivalent to replace a competitor’s product, for lubricants products in dedicated business area.
  • Prepare customer plant/equipment audits, lubrication surveys, product rationalisation audits and conduct field trials, as necessary to support the overall business strategy.
  • Work closely with local sales, who have the ‘ownership’ of the customers, to provide appropriate technical support to maintain and gain business in line with business strategy.
  • Receive referrals of technical problems or other customer contact from the customer service centre and work to resolve with the customer.
  • Develop and deliver appropriate lubricants training to sales/ customer service centre staff to develop their expertise, as well as tailored training packages for customers where required
  • Liaise with Operational Portfolio Managers for product portfolio issues as appropriate.
  • Manage portfolio harmonisation process at customer level, including smooth conversion of customers caused by product introductions and retirements.

Requirements:

  • Minimum 2 years’ experience in Lubricants or equipment.
  • Higher education (engineering or chemistry).
  • Strong Engineering skills.
  • Level of English – Intermediate is a minimum.

Conditions:

  • Work in a Home-office.
  • Medical insurance for the family.
  • Corporate car.
  • Ready for business trips.
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