Вакансія KAM Digital (IT Product) в місті Москва
Код вакансії: 61668edf1021620018852391

KAM Digital (IT Product)

Key Responsibilities:

  • Analyse customer requirements, leverage product expertise and share implementation best practices; 
  • Ensure the customers’ expectations and business processes are clear and technically feasible within our solution; 
  • Own a variety of customer implementation activities, including onboarding and product training; 
  • Embrace opportunities to promote and develop additional business opportunities through upselling and/or expanding solutions with customers. 

Additional Responsibilities: 

  • Establish a trusted relationship with each customer; 
  • Take ownership of assigned accounts, being proactive and responsible for ensuring implementation quality and client satisfaction in general; 
  • Ensure that all projects are delivered on-time and within scope; 
  • Provide after sales service according to SLA; 
  • Proactively identify changes we can make to our solutions to make our customers' jobs easier; 
  • Provide product training to sales team. 

Professional Experience and Education:

  • Background in Information Technology or in Economics; 
  • Additional education in economics/ IT are advantageous; 
  • Experience managing software implementation projects or similar project/account management experience; 
  • Solid technical background, with understanding or hands-on experience in software and web technologies; 
  • Language skills: local language plus English (mandatory).
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