Вакансия Business Process Partner в городе Киев
Код вакансии: 6149d1fb0c6c6100113d0c99

Business Process Partner

Key Responsibilities:  

Core Responsibilities  

Provision of Business Consultancy & Functional Support for processes and systems:  

  • Provide consultancy & functional assistance to support resolution of issues  
  • Escalate complex issues to the appropriate IT Suppliers  
  • Manage Request/Complains from markets/factories & perform corrective actions

Analysis and monitoring of processes and system performance:  

  • Monitor process & systems performance (e.g. Process & Data Compliance for Coding & Tracking Solution)  
  • Identify operational performing issues & initiate corrective actions  
  • Support the visualization of process & system performance

Operating & Owning of Business Services:

  • Operate & monitor dedicated Services (e.g. Configuration of Manufacturing Systems, Management of Coding & Tracking Label Process)  
  • Being the business owner of dedicated systems  
  • Provide training to users for dedicated systems in scope

Manage & Support dedicated projects/programmes:

  • Manage upgrades or deployment of standard solutions  
  • Manage dedicated process & systems projects with smaller scale
  • Support systems development and improvement projects (e.g. system upgrade projects, releases)  
  • Support Training & Test Workstreams in Projects/Programmes 
  • Support Transition from Project to Run mode (e.g. Hypercare Support)  
  • Support process related projects with expertise knowledge

In addition you as a future team member might assist the Service Level and Performance Management by cooperating with our internal Global IT partner. This includes implementing & enhancing Support Model & Support Processes for business driven solutions.

Key Requirements:

  • University degree in either information technology, business, economics or equivalent  
  • 3 – 5 years of experience within tobacco/ FMCG industry would be advantageous  
  • Experience in Technical IT Support or Business Support  
  • IS background with sound knowledge of SAP or other ERP systems, e.g. QAD would be advantageous
  • Know-how in Track & Trace solutions (Coding & Tracking) would be advantageous  
  • Project management experience within multinational manufacturing companies 
  • Experience in applying project management skills, methods and techniques (planning, scheduling, project control procedures, etc.) would be advantageous
  • Fluent English, native Ukrainian and Russian (other languages are an advantage)
  • Advanced MS Office user
  • Self-motivated, independent and proactive with excellent analytical capabilities
  • Excellent oral and written communication and interpersonal skills
  • Ability to work in an international team environment (awareness of intercultural relationships)
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