Вакансия Junior Java developer в городе Киев
Код вакансии: 613a1f080c6c6100113d0480

Junior Java developer

The Customer Care 2nd level specialist works in the Customer Care department, within the Customer  Experience department. They are responsible for analyzing and implementing solutions by customer request  and/or in case our software functionalities need a fix. They use their knowledge, both technical and related  to customer technical setups to find the best suitable solution for customers (shippers, retailers, suppliers, carriers).

In their activities, the Customer Care 2nd level specialist are responsible for: 

  • Provide 2nd level support for technical inquiries. 
  • Analyze behavior of technical systems and steer internal effort to resolve issues that are occurring for customers. 
  • Configure standard components for existing customers. 
  • Monitor performance of company`s platform and react on relevant incidents. 
  • Check completeness of the system documentation and ensure it is constantly updated.
  • Receive technical support requests from other departments via tickets and provide immediate solutions, or deeper technical analysis. This includes technical processes questions, system failures, software bugs, performance issues based on appropriate service level.  
  • Monitor performance of company`s platform and react on relevant incidents. 
  • Perform minor (<1MD) enhancements, or configuration changes, of existing customer’s system configuration. 
  • Delegate cases where special expertise is required via tickets to responsible teams, monitor and demand requested solutions.
  • Follow Onboarding Plan.  
  • Monitoring of Platform. 
  • Data maintenance (e.g. Excel lists).  
  • Keep documentation up to date.
  • Close collaboration with Customers, All Customer Care teams (Ulm, Kempten, Italy, Krakow), Professional Services, Portfolio Teams, Ops-Dev.

Requirements:

  • Apprenticeship graduate/University graduate.
  • Work experience: non-technical colleague joining from different department (e.g. 1st level)/ 1-2 years relevant work experience in customer support.
  • Technical skills: basic knowledge of the web based applications configuration (HTTP/SOAP/REST/FTP), basic technical skills (e.g. SQL, XML, XSL, JSON, CSV, MS Office), basic programming skills (e.g. java, javascript).
  • Language Skills: fluency in English (C1), fluency in native language of the country of employment (e.g. DE for Ulm and PL for Kraków).

Competencies: 

  • Motivation to self-study. 
  • Communication competencies towards internal and external customers. 
  • Problem solving approach. 
  • Analytical mind with ability to interpret technical solutions. 
  • Teamwork focus. 
  • Trustworthiness/Personal Credibility. 
  • Creative thinking in finding solution. 
  • Critical thinking. 
  • Curiosity to finding solution.
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