Job Technical Support EngineerCity Moscow
Job reference number: 6135e742a9286d00117bc91a

Technical Support Engineer

Job Purpose:  

Providing high-quality thorough technical support to customers, distributors, company divisions and departments for Parker products on the first technical level.   


Responsibilities:  

 • Supporting Sales Company Customer Service operations for CEE region; 

 • Servicing Customers and Distributors with technical help for Parker products on a first technical level including helping to select the right part or right material, helping with products and spare parts replacement; being the link to division product support and drive new product project follow up;  • Identifying the products and/or product alternatives;

• Providing trainings internally and/or externally;  

• Deploying and communicating the group strategy and product evolution;  

• Supporting new significant business opportunities by joined visit with sales forces/divisions if necessary;  

• Problem solving on part data in Parker systems;  

• Following projects with divisions until the first delivery (including ISIR and prototypes);  

• Taking the lead in customer specification and RFQ project in order to generate sales growth aligned with the Parker Win Strategy goals;  

• Decreasing the quote time process via continuous improvement.    


Qualifications:   

• BS degree, preferably in hydraulics or similar discipline;  

• Strong customer orientation;  

• 3-6 years experience in maintenance, technical operations, project engineering preferably in Motion&Control Systems (Hydraulics);  

• Excellent mechanical comprehension with the ability to understand, describe and discuss problems of a technical nature;  

• Good command of both written and spoken English; 

 • Analytical, self-started, proactive and willing to take new challenges;  

• Effective communication and interpersonal skills;  

• Advanced PC user (MS Office Word, Excel, PowerPoint).

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