The secret buyer (mystery shopping) service is an audit of customer service standards in the process of purchasing a product or a service. It includes quality control of the staffs at service points, and reporting to the customer.
We check the presence of promoters, sellers, waiters, administrators at the service point, evaluate their appearance, customer treatment, product knowledge, speech literacy, and overall quality of counseling.
We guarantee the auditor’s impartiality and independent assessment of service standards. We identify weaknesses and make recommendations to address them, as well as commit to ensure the transparency of the processes and procedures of the project, achieve set and agreed KPI, start and complete projects in time.
Additional implementation of training programs for promoters and sellers of the customer is available, based on the results of the audit.