"Mystery shopping": an independent check of the quality of the work of promoters, sellers and waiters in retail outlets

Mystery Shopping

The secret buyer (mystery shopping) service is an audit of customer service standards in the process of purchasing a product or a service. It includes quality control of the staffs at service points, and reporting to the customer.

We check the presence of promoters, sellers, waiters, administrators at the service point, evaluate their appearance, customer treatment, product knowledge, speech literacy, and overall quality of counseling.

We guarantee the auditor’s impartiality and independent assessment of service standards. We identify weaknesses and make recommendations to address them, as well as commit to ensure the transparency of the processes and procedures of the project, achieve set and agreed KPI, start and complete projects in time.

Additional implementation of training programs for promoters and sellers of the customer is available, based on the results of the audit.

Other services
Outsourcing
Recruitment process outsourcing (RPO) is the transfer of recruitment activities to the provider in full or partly (in certain areas, categories of positions, stages of selection process).
Outsourcing
Outsourcing HR Functions is the transfer of the administration and operating management of human resources function, calculation and payment of salaries, as well as the management of the client's infrastructure.
Outsourcing
Administrative /Office support outsourcing is a single or ongoing service to support the work of our customers. It includes a full range of services in the field of search and recruitment, administrative outsourcing, business support and contractor management.
Outsourcing
Purchasing outsourcing is a transfer of procurement and supplier management activities to the provider.

Outsourcing
The provision of temporary personnel is a service that involves the rental of personnel necessary to solve the customer's problems for a period from 4 hours to 9 months.
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