NPS

NPS


53%
NPS 2020
What is NPS?
Net Promoter Score (NPS)
How likely are you to recommend the company/product?
NPS = %promoter - %detractors
10%
33%
57%
Detractors
Passives
Promoters

4,5
Service quality score
How is it calculated?
Clients assessed ANCOR
on a 1-5 scale by the folowing factors:
  • Professional expertise
  • Relationship management
  • Communication quality
  • Troubleshooting
  • Service delivery speed
  • Document management quality
9 / 10
9/10 are satisfied with troubleshooting
3 / 5
3/5 would recommend ANCOR to friends and collegues 
7 / 10
7/10 clients consider ANCOR as their strategic business partner
9 / 10
9/10 are satisfied with troubleshooting
Recruitment
  • Respond to any request within 2 hours;
  • Start working on request within 24 hours after its receipt;
  • Present not less than 2 relevant CVs in 5 days, and not less than 5 relevant CVs within a month from the project start;
  • Deliver full information about a hiring company and a vacancy to a candidate;
  • Deliver status reports at least once a week
Outsourcing
  • Achieve result if requested by a client;
  • Respond to any request within 2 hours;
  • Solve the task or deliver an action plan within 24 hours;
  • Provide correct documentation;
  • Adhere to the law
  • Inform a client on legal or business risks
Contact us
Have a question?
ANCOR Corporate Websites
Загрузка...
Logo ANCOR
Загрузка...
Logo ANCOR
Загрузка...
Logo ANCOR
Загрузка...